Thank you for choosing Know All About PT (KAAPT). This Shipping & Delivery Policy explains how digital products and services purchased through https://www.knowallaboutpt.com/ are delivered to our users.

As an online educational platform, KAAPT primarily provides digital products and services. No physical products are shipped unless explicitly stated on the product page.

1. Digital Products and Services

The following digital products and services are available through our platform:

• Online Physiotherapy Courses
• Video Lectures
• Study Notes
• PDF Resources
• Downloadable Learning Materials
• Practice Quizzes
• Assignments
• Certificates of Completion
• Webinars
• Membership Plans
• Educational Resources

All eligible products are delivered electronically through your registered account and/or email.

2. Course Access

Once your payment has been successfully verified:

• Your purchased course(s) will be automatically added to your KAAPT account.
• You can access your courses by logging into your student dashboard.
• In most cases, access is granted immediately after successful payment.
• During periods of high traffic or system maintenance, activation may take up to 24 hours.

If your course is not available after this period, please contact our support team.

3. Downloadable Resources

Where downloads are included with a course:

• Resources will be available within the relevant course lessons or your student dashboard.
• Downloads may include PDF notes, worksheets, reference materials, templates, or other educational content.
• Some resources may have download limits or access restrictions as specified on the course page.

4. Membership Access

For membership subscriptions:

• Access begins once payment is successfully processed.
• Membership benefits remain active for the duration of your subscription period.
• Renewal terms, if applicable, will be displayed during checkout.

5. Live Sessions and Webinars

For live classes, workshops, or webinars:

• Registered participants will receive joining instructions through their registered email address and/or student dashboard.
• Access details are generally sent before the scheduled event.
• Participants are responsible for ensuring they have a stable internet connection and compatible device.

6. Certificates

Where applicable, certificates may become available after:

• Completing all required lessons.
• Successfully meeting course completion requirements.
• Passing quizzes or assessments, where required.

Certificates can typically be downloaded directly from your student dashboard.

7. Email Notifications

After a successful purchase, you may receive emails containing:

• Payment confirmation.
• Order details.
• Course enrollment confirmation.
• Account information.
• Important updates regarding your purchase.

If you do not receive these emails, please check your spam or junk folder before contacting support.

8. Delivery Delays

Although most digital products are delivered instantly, delays may occasionally occur due to:

• Payment verification.
• Banking or payment gateway processing.
• Technical maintenance.
• Internet connectivity issues.
• High server traffic.
• Scheduled platform updates.

We will make reasonable efforts to resolve any delivery issues as quickly as possible.

9. Failed Deliveries

If you have completed your payment but have not received access to your purchased product, please contact our support team and provide:

• Full Name
• Registered Email Address
• Order ID or Transaction Reference
• Course Name
• Date and Time of Purchase
• Description of the Issue

Our team will investigate and assist you promptly.

10. No Physical Shipping

KAAPT currently provides digital educational products only.

We do not ship:

• Printed books
• Physical notes
• DVDs
• USB drives
• Merchandise
• Medical equipment
• Any other tangible products

If physical products are introduced in the future, this policy will be updated accordingly.

11. User Responsibilities

To ensure smooth access to your purchased content, users are responsible for:

• Providing a valid email address during registration.
• Maintaining accurate account information.
• Ensuring a stable internet connection.
• Using a supported web browser or compatible device.
• Keeping login credentials secure.

12. Contact Us

If you experience any issues related to the delivery of digital products or services, please contact us:

We aim to respond to delivery-related queries within 1–2 business days.

Policy Updates

KAAPT reserves the right to update or modify this Shipping & Delivery Policy at any time.

Any changes will be published on this page with an updated Effective Date. Continued use of our website and services after such changes constitutes acceptance of the revised policy.