At Know All About PT (KAAPT), we strive to provide high-quality digital educational resources, online physiotherapy courses, study materials, and learning experiences. Please read this Refund & Cancellation Policy carefully before making a purchase.

By purchasing any product or service through https://www.knowallaboutpt.com/, you agree to the terms outlined below.

1. Nature of Our Products

KAAPT primarily offers digital products and services, including but not limited to:

• Online physiotherapy courses
• Video lectures
• Digital study notes
• PDF downloads
• Educational webinars
• Practice quizzes
• Certificates of completion
• Memberships and subscriptions

As these are digital products that become accessible immediately after purchase, they are generally non-refundable.

2. No Refund Policy for Digital Products

Unless otherwise stated, all purchases made on Know All About PT are final.

Refunds will generally not be provided for:

• Change of mind after purchase
• Accidental purchases
• Lack of usage
• Failure to complete a course
• Failure to download study materials
• Compatibility issues caused by the user’s device or internet connection
• Dissatisfaction after accessing course content
• Incorrect course selection by the user

Users are encouraged to carefully review course descriptions, curriculum, and requirements before purchasing.

3. Exceptional Refund Circumstances

A refund may be considered only in exceptional situations, such as:

• Duplicate payment for the same course.
• Payment processed successfully but course access was not provided due to a technical issue that cannot be resolved.
• Incorrect amount charged due to a verified system error.
• Unauthorized transaction verified by the payment gateway and applicable financial institution.

Approval of refunds remains at the sole discretion of KAAPT after reviewing the circumstances.

4. Duplicate Payments

If you are charged more than once for the same course or service, please contact us within 7 days of the transaction.

Once verified, the duplicate amount will be refunded through the original payment method.

5. Subscription Cancellation

If KAAPT offers subscription-based services:

• You may cancel your subscription at any time through your account settings or by contacting support.
• Cancellation prevents future renewals only.
• Access to subscribed content will continue until the end of the current billing period unless otherwise specified.
• No partial or prorated refunds will be issued for unused subscription periods.

6. Technical Issues

If you experience technical problems accessing your purchased content, please contact our support team.

We will make reasonable efforts to resolve:

• Login issues
• Course access problems
• Download errors
• Certificate generation issues
• Payment confirmation delays

Technical support will be provided before any refund request is considered.

7. Refund Processing

If a refund is approved:

• Refunds will be issued to the original payment method used for the purchase.
• Processing may take 7–14 business days, depending on your payment provider or bank.
• Any transaction fees charged by banks or payment gateways may be deducted where permitted by law.

8. Cancellation by KAAPT

KAAPT reserves the right to cancel:

• Courses
• Live sessions
• Webinars
• Memberships
• User accounts

If a paid service is cancelled by KAAPT before it is delivered, eligible users may receive:

• A full refund, or
• Credit toward another course or service, at KAAPT’s discretion.

9. Chargebacks

Initiating a chargeback without first contacting KAAPT to resolve the issue may result in:

• Suspension of your account.
• Revocation of access to purchased content.
• Restriction from making future purchases.
• Legal action where appropriate.

We encourage users to contact our support team before initiating a dispute with their payment provider.

10. Promotional Offers

Courses purchased during promotional campaigns, discounts, bundle offers, or special sales may be subject to separate refund conditions, which will be communicated at the time of purchase.

Unless otherwise stated, discounted purchases remain non-refundable.

11. Contact for Refund Requests

To request assistance regarding a payment or refund, please contact us with the following details:

• Full Name
• Registered Email Address
• Order ID or Transaction Reference
• Course Name
• Date of Purchase
• Description of the Issue

Providing complete information will help us process your request more efficiently.

12. Contact Us

If you have any questions regarding this Refund & Cancellation Policy, please contact us:

Policy Updates

KAAPT reserves the right to modify this Refund & Cancellation Policy at any time.

Any updates will be posted on this page with a revised Effective Date. Continued use of our website and services after such updates constitutes acceptance of the revised policy.