Frequently Asked Questions
Find answers to the most commonly asked questions about KAAPT Healthcare Solutions.
General FAQs
KAAPT (Know All About Physiotherapy) is a comprehensive digital platform that connects physiotherapy students, professional physiotherapists, patients, educational institutions, hospitals, researchers, and equipment suppliers through education, healthcare services, career opportunities, and professional networking.
Anyone associated with physiotherapy can register, including Students, Physiotherapists, Patients, Colleges, Hospitals, Suppliers, and Healthcare Organizations.
Yes. Registration is free for all users. Charges apply only for selected premium services such as workshops, courses, consultations, and events.
Click Register, select your user category, complete the registration form, verify your email or mobile number, and submit your details.
Click Login, enter your registered email or mobile number along with your password, and click Sign In.
Click Forgot Password, enter your registered email or mobile number, and follow the password reset instructions.
Yes. Log in, go to My Profile, edit your information, and save the changes.
Yes. KAAPT uses secure systems to protect your personal and professional information and follows applicable privacy standards.
You can pay using UPI, Debit Card, Credit Card, Net Banking, Wallets, and other payment options available at checkout.
Yes. A confirmation email and payment receipt will be sent after a successful transaction.
Yes. KAAPT is accessible on smartphones, tablets, laptops, and desktop computers.
Yes. KAAPT provides services across India, subject to service availability.
You can contact us through the Contact Us page, email, phone, or WhatsApp support (where available).
Yes. You may request account deletion by contacting KAAPT Support. Any ongoing bookings or purchases will be subject to applicable policies.
KAAPT offers a single platform for learning, clinical services, career growth, networking, workshops, conferences, and professional development within the physiotherapy community.
Student FAQs
Students enrolled in BPT, MPT, Diploma, Internship, Fellowship, or recognized Physiotherapy programs can register.
Yes. Student registration on KAAPT is completely free.
You may be asked to upload your College ID, Student ID, photograph, and other academic documents for verification.
Log in, go to My Profile, and update your college, course, year of study, and contact details.
Students can access notes, anatomy videos, recorded lectures, live classes, workshops, research articles, case studies, and career guidance.
No. Some resources are free, while premium materials require payment.
Browse the Learning Resources section, select the required material, complete the payment, and access it from your dashboard.
Yes. Subject-wise learning resources are available wherever applicable.
Go to the Lectures & Workshops section, choose your preferred lecture, click Book Now, and complete the registration process.
Select the workshop, review the schedule, complete payment if required, and receive your confirmation.
Yes. Digital certificates are issued for eligible lectures, workshops, and training programs after successful participation.
Yes. Recorded sessions are available for selected programs, subject to the instructor’s policy.
Yes. Most live sessions include interactive Q&A with the speaker.
Yes. Registered participants receive email, SMS, or app notifications before the scheduled event.
Yes. You may register for as many workshops and lectures as you wish.
Yes. Internship opportunities posted by participating hospitals, clinics, and institutions are available to eligible students.
Yes. Students can explore entry-level jobs, internships, and placement opportunities listed on the platform.
Yes. Students can upload and update their resumes to improve visibility with employers.
Yes. KAAPT enables students to interact with experienced clinicians and academicians through lectures, mentorship programs, and networking opportunities.
Yes. The platform provides information and guidance related to postgraduate education and career development.
Yes. Selected programs offer guidance on international education, licensing pathways, and career opportunities abroad.
KAAPT accepts UPI, Debit Cards, Credit Cards, Net Banking, and other secure digital payment methods.
Cancellation requests are handled according to the specific event’s cancellation policy. Please review the event details before registering.
You can contact Student Support through the Contact Us page, email, or the support section available after logging in.
If you experience login, payment, or access issues, raise a support ticket or contact KAAPT Support with details of the problem for prompt assistance.
Professional Physiotherapist FAQs
Any qualified and licensed Physiotherapist with a recognized BPT, MPT, Ph.D., or equivalent qualification can register on KAAPT.
Yes. Registration is free. Certain premium services and promotional features may be chargeable.
You may be required to upload your Degree Certificate, Registration Certificate, Government ID, Photograph, and Professional Profile.
After registration, complete your profile by adding your qualifications, specialization, experience, clinic details, consultation timings, and profile photograph.
Yes. You can update your profile, qualifications, experience, consultation timings, and contact information at any time.
Patients can search your profile using your specialty, location, experience, language, and consultation type.
Yes. You can enable online consultation services through your dashboard.
Yes. You can choose to provide clinic consultations, home visits, online consultations, or all three.
Use the Appointment Dashboard to set your availability, consultation timings, holidays, and appointment slots.
Yes. You can block holidays, personal leave, or unavailable time slots from your calendar.
Go to Conduct Lecture, submit your lecture topic, preferred date, duration, and other details for approval.
Submit your workshop proposal through the Events section. Once approved, it will be published for participant registration.
Yes. You can organize both free and paid workshops through KAAPT.
Yes. You can upload presentations, notes, videos, and other educational resources for students and professionals.
Yes. Verified professionals can contribute research articles, clinical insights, blogs, and case studies.
Yes. Authors can showcase or sell physiotherapy books and educational publications through the platform.
Payments for eligible services are transferred to your registered bank account after successful completion, as per KAAPT’s payment schedule.
Yes. Payment summaries and applicable tax documents will be available in your dashboard.
Yes. KAAPT encourages academic collaborations for lectures, workshops, conferences, and training programs.
Yes. Experienced physiotherapists can apply to become mentors for students and young professionals.
Yes. KAAPT regularly publishes conference opportunities, webinars, and professional events.
Yes. Promotional opportunities are available through premium listing and marketing options.
Yes. You can revise your consultation charges from your dashboard at any time.
Professional Support is available through email, phone, and the support portal after logging into your account.
If you face login, booking, payment, or dashboard issues, contact KAAPT Technical Support with relevant details for prompt assistance.
Patient FAQs
Anyone seeking physiotherapy consultation, rehabilitation, pain management, or wellness services can register.
Yes. Registration is free. Consultation or treatment charges depend on the selected physiotherapist.
Use the search option to filter physiotherapists by specialty, location, language, experience, or consultation type.
Yes. You can search for physiotherapists based on your preferred location.
Yes. You can view qualifications, experience, specialties, consultation timings, and patient reviews before booking.
Select your preferred physiotherapist, choose the consultation type, select an available time slot, and confirm your booking.
Yes. Online consultation is available with physiotherapists who offer virtual services.
Yes. Home visit services can be booked with physiotherapists who provide this option.
Yes. Available appointment slots are displayed during the booking process.
Yes. Appointments may be rescheduled subject to the physiotherapist’s availability.
Yes. Appointments should be cancelled at least 24 hours before the scheduled time, in accordance with KAAPT’s cancellation policy.
Payments can be made securely through UPI, Credit Card, Debit Card, Net Banking, and other supported payment methods.
Yes. A payment confirmation and receipt will be sent after a successful transaction.
Yes. You can securely upload reports, prescriptions, X-rays, MRI scans, and other relevant documents for your consultation.
Yes. You may book consultations on behalf of your family members.
Yes. You are free to choose another physiotherapist at any time.
Yes. Your personal and medical information is handled securely and shared only as required to provide healthcare services.
Yes. Your dashboard displays previous appointments, upcoming bookings, and payment history.
Yes. Payment invoices and receipts are available in your account.
Yes. Patients are encouraged to rate their experience and provide constructive feedback.
Yes. You can browse and purchase available physiotherapy-related products listed by approved suppliers.
If your payment fails or is deducted without confirmation, contact KAAPT Support with your transaction reference.
Log in to your account, visit My Profile, make the necessary changes, and save them.
Patient Support is available through email, phone, and the support section on the website.
For login, booking, payment, or website issues, contact KAAPT Technical Support for assistance.
Supplier & Vendor FAQs
Manufacturers, distributors, dealers, and authorized suppliers of physiotherapy equipment, rehabilitation products, medical consumables, educational materials, and related healthcare products can register.
Yes. Registration is free. Premium listing and promotional services may be available at an additional cost.
Click Register, choose Supplier/Vendor, complete the registration form, upload the required business documents, and submit your application.
You may be asked to provide your GST registration, business registration certificate, PAN, address proof, authorized signatory details, and product catalog.
After your account is approved, log in to your Vendor Dashboard, select Add Product, upload product details, pricing, specifications, and images, then submit for review.
Yes. You can update product descriptions, prices, specifications, images, and availability whenever required.
Yes. Suppliers can upload brochures, user manuals, product catalogues, and technical specifications to help customers make informed decisions.
Yes. Videos can be uploaded to explain product features, usage, installation, and maintenance.
Products can be searched by category, brand, application, price, and keywords through the KAAPT marketplace.
Yes. KAAPT offers promotional options such as featured listings, banner advertisements, sponsored campaigns, and event sponsorships.
Yes. Vendors can create promotional campaigns, seasonal discounts, and special offers, subject to KAAPT guidelines.
Enquiries received through the platform will be available in your Vendor Dashboard, and notifications will also be sent to your registered email.
You can monitor order status, process orders, update dispatch information, and manage customer communications through your dashboard.
Payments are processed according to KAAPT’s payment cycle and transferred to your registered bank account after applicable deductions.
Yes. GST-compliant invoices and transaction reports will be available where applicable.
Yes. Your Vendor Dashboard provides sales reports, order history, revenue summaries, and customer insights.
Yes. Registered suppliers may participate in KAAPT events, workshops, conferences, and exhibitions to showcase their products.
Yes. Suppliers can sponsor lectures, workshops, webinars, conferences, and academic events organized through KAAPT.
Yes. You can update your company information, logo, contact details, and product portfolio at any time.
Yes. Vendors can list products across multiple approved categories from a single account.
Review the feedback provided by KAAPT, make the necessary corrections, and resubmit your listing for approval.
Vendor Support is available through email, phone, and the support portal available in your dashboard.
Yes. You may request account deactivation by contacting Vendor Support. Pending orders or obligations must be completed before closure.
For issues related to login, product uploads, orders, or payments, contact KAAPT Technical Support with complete details of the issue.
KAAPT provides suppliers with direct access to physiotherapists, students, hospitals, colleges, and patients across India, helping increase visibility, generate quality leads, and expand business opportunities.
Contact & Support FAQs
You can reach KAAPT through the Contact Us page, email, phone, or WhatsApp support (where available). Our support team will assist you with registration, bookings, payments, technical issues, and general enquiries.
Customer support is available during business hours. Support requests submitted outside business hours will be attended to on the next working day.
Raise a support ticket from your dashboard or contact the support team with screenshots and a detailed description of the issue.